Frequently Asked Questions
When will my order arrive?
Orders are usually dispatched promptly, with delivery times confirmed at checkout and in your order confirmation.
Which payment methods do you accept?
Yes. Available payment methods are shown securely at checkout before you place your order.
Can I change or cancel my order?
Please contact us promptly if you need to amend or cancel an order; we’ll help where dispatch status allows.
What is your returns policy?
Unused items can usually be returned within 30 days. Please check our Returns & Refunds policy for conditions.
Where can I find product details?
Product availability, sizes, materials and specifications are listed on each product page before purchase.
How can I contact loome?
Our customer support team can help with orders, products and returns through the contact details provided.
