Returns FAQs
How long do I have to return an item?
You can request a return within 14 days of receiving your order, provided the item is unused and in its original condition.
How do I request a return?
Contact loome with your order number and reason for return. We will provide the next steps and return instructions.
When will my refund arrive?
Refunds are issued to your original payment method after the returned item has been received and checked.
What if my order is faulty?
If your item arrives damaged, faulty or incorrect, contact us promptly with photographs so we can arrange a suitable resolution.
Are any items excluded?
Some exclusions may apply, including personalised, sealed or hygiene-sensitive products once opened. Please check the product details.
